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Sugar Cloud Scents

Privacy Policy

Last updated: May 1, 2026

Who we are

Sugar Cloud Scents is a small hand-poured fragrance business based in La Quinta, California. This privacy policy explains what information we collect when you visit our website or purchase from us, how we use it, and your rights under California privacy law (CCPA).

Contact for privacy questions: whitneyalvarez16@gmail.com

What we collect

  • Order information: name, email, phone, shipping/pickup address when you place an order.
  • Payment details: processed securely by Stripe — we do not store credit card numbers ourselves.
  • Site analytics: page views, device type, referral source via Google Analytics 4 and Meta Pixel. This data is aggregated and does not identify you personally.
  • Cookies: small text files stored in your browser to remember your cart and analytics preferences.

How we use your information

  • To fulfill and ship/hand off your order
  • To send you order confirmations and shipping updates
  • To respond to questions, comments, or support requests
  • To improve our website and product offerings (aggregate analytics only)

We do not sell your personal information. We do not share your data with third parties for their marketing purposes.

Third-party services we use

Your rights (California residents)

Under the California Consumer Privacy Act (CCPA), you have the right to:

  • Know what personal information we collect about you
  • Request deletion of your personal information
  • Opt out of the sale of your personal information (we do not sell)
  • Non-discrimination for exercising these rights

To exercise any of these rights, email us at whitneyalvarez16@gmail.com. We'll respond within 45 days.

Data retention

We keep order records for 7 years for tax and legal compliance. Marketing analytics data (Google Analytics, Meta Pixel) is retained per those services' default settings (typically 14-26 months). You can request deletion of your information at any time.

Children

Our products and website are intended for adults. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us with information, contact us and we will delete it.

Changes to this policy

We may update this privacy policy from time to time. The "last updated" date at the top reflects the most recent change. Material changes will be communicated via the website.

Contact

Questions about this policy or your privacy:

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